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Shenzhen Rich Age Electronics Co., Ltd
Add: 4003-4004Room, Dongfang Building, Baomin Road2, Xixiang Town, Baoan district, Shenzhen city of China
Tel: +86-755-27813348
Fax: +86-755-29419310
Mobile: +8613713965896

Contact1: Louise Rao
WeChat: rmj2008
Skype: hyundailcd
TradeManager: richtec
WhatsApp: (+86) 18922879583
Mobile: +8613480786980
+8618922879583
Email: louise.rao@richitek.com

Contact2: Tiger Wang
Email: tiger.wang@richitek.com
Mobile: +8618902856621

Service Hotline

+8613480786980

FAQ For Our Tour Guide System

(1) Q: How to order your products?

A: Your inquiry related to our products or prices will be replied in 24 hours?

 

(2) Q: What is your MOQ?

A: Our MOQ is 1 set, based one 1 transmitter and 1 receiver.

 

(3) Q: What is your warranty?

A: We provide 12 months warranty.

 

(4) Q: What is your shipping method?

A: We normally ship by air, DHL, FedEX, UPS, TNT or by sea.

 

(5) Q: What about the payment ways if I would like to order from you?

A: We normally accept bank transfer, western union, paypal or cash.

 

(6) Q: Can I print my brand logo on the products?

A: Yes, we can make OEM for you.

 

(7) Q: Your products are analogue transmission or digital transmission?

A: Different from other similar products on the market, our all products is real digital transmission; it will not get interfered each other. It can support multi groups’ use at same time and no interfered with each other.

 

 

(8) Q: What is difference on your products with others similar products on the market?

A: Firstly, our products is real digital transmission, the cost will much higher than the products with analogue transmission; Secondly, our lithium battery is the new type polymer lithium battery, it is different the general lithium battery, much Safer and more environmentally friendly.

 

(9) Q: What is the accessory included in your tour guide system?

A: Microphone for transmitter, earplug for receiver and Lanyard for each device.

 

(10) Q:  How about the warranty?

A: The warranty period is one year (not included accessories). Generally, our defect products is less than 1%, since we have very strictly quality control, we will test one by one to make sure everything is ok before shipping. For defective device within warranty, we will provide free maintain and free shipment to send back to you.

 

(11) Q: How about the shipment and how long we can receive the package?

A: We have reliable shipping company and we will recommend the best and cheapest way for express depend on different country. Generally, we will keep enough stock and can make shipment once receiving payment. It will take 3-5 working days to arrive.

 

(12) Q: Do you have any certification?

A: Of course, our products passed CE, RoHS, FCC approval.

 

(13) Q: How many days for sample and mass production?

A: Samples delivery time: 1-3 days, Mass production delivery time: 7-10 days.

 

(14) Q:  Our guarantee on quality?

A: We are committed 100% customer satisfaction.

(15) Firstly, quality is priority. We always focus on quality controlling from the beginning to the end.